Faq | Urban Edge Custom Prints

By submitting payment to Urban Edge Printing & Design Co. indicates that you have read and understood these Terms and Conditions and that you agree to these Terms and Conditions.

Please understand that at any time, Urban Edge Printing & Design Co. has the right to change and/or edit our Terms & Conditions and pricing without notice.

Urban Edge Printing & Design Co. Does Have an ATTORNEY on standby for FRAUDULENT CHARGEBACKS, HARRASMENTS ONLINE OR VIA EMAIL OR PHONE, THREATS and etc. LEGAL ACTION will be taken.

We have the right to decline any project or client.

PAYMENT & REFUND POLICY:

At Urban Edge Printing & Design Co. There will be NO REFUNDS once payment is sent for a product or once the designer has start planning, creating a layout or options for the product. This includes printing for apparel and any accessories ordered. Full payment is due before any project starts.

ARTWORK REQUIREMENTS:

For the best print quality, please submit high-resolution artwork.

Preferred file formats include:

SVG
PDF
PNG (300 DPI with transparent background)
High-resolution JPEG (300 DPI)

Low-resolution images may result in poor print quality. Additional artwork cleanup, vector conversion, or graphic design services may incur an additional fee.

CLIENT COMMUNICATIONS:

We only communicate with the business owner, no outside parties. All communication is to be sent via email.

The designer retains all copyrights and intellectual property rights in and to the work. The client is granted a perpetual, non-exclusive license to use the work for its intended business purposes, including the right to register and use the work as a trademark. Both the designer and the Client retain the right to display the Work in portfolios, websites, marketing materials, and other promotional uses for the purpose of showcasing the work.

DISRESPECT NOT TOLERATED:

Our designer is going out of their way to please the clients. Please respect the designers time, creativity & please be respectful. If the client acts in a disrespectful manner, their invoice & contract will be terminated and will receive only half of their payment back.

INVOICES:

All unpaid invoices are cancelled within 48 hours.

CUSTOMER RESPONSIBILITIES:

Customers are responsible for:

Providing accurate artwork and information.
Verifying all spelling, dates, phone numbers, and contact information.
Ensuring uploaded files meet print requirements.
Responding promptly to proof approval requests to avoid production delays.

TURNAROUND TIMES:

Our turnaround time begins after all of the following have been completed:

Payment has been received in full.
Artwork has been submitted.
Any required artwork revisions have been completed.
The final proof has been approved in writing.

Production times do not begin when an order is placed.

Estimated production times are:

Custom Apparel 7–10 business days
Table Covers 7–10 business days
Window & Vehicle Decals 5–10 business days
Logo Design times vary depending on the project
Website Design provided in your project proposal or contract

Business days are Monday through Friday and do not include weekends or holidays.

Shipping time is separate from production time.

Once your order has been shipped, delivery is the responsibility of the shipping carrier. We are not responsible for delays caused by:

Weather
Carrier delays
Lost or stolen packages
Incorrect shipping addresses provided by the customer

Tracking information will be provided once your order ships.

Rush production may be available depending on our production schedule.

Rush services require prior approval.
Additional rush fees apply.
Availability is not guaranteed.

Please contact us before placing your order if you have a specific deadline.

Order Changes requested after production has started may:

Extend your turnaround time.
Result in additional design or production fees.

COLOR VARIATIONS:

Colors displayed on computer monitors, tablets, and mobile devices may differ from printed products due to differences in screen settings, materials, inks, and production methods. Slight color variations are considered normal and are not grounds for a refund or reprint.

CUSTOM ARTWORK:

A digital proof will be provided before final production.

Please review every page carefully for:

Spelling and grammar
Names and dates
Illustration placement
Page order
Overall layout
Design accuracy

Once the proof has been approved, additional changes may require extra design fees and may delay your completion date
Your project includes the number of revisions specified in your quote or package.
Additional revisions beyond those included may result in additional charges.
Major design changes after approval—including changing the book theme, replacing illustrations, or redesigning multiple pages—will require additional design time and fees.

Unless otherwise stated, completed digital coloring books are delivered as print-ready PDF files.

Editable design files (such as PSD, SVG, or layered files) are not included unless purchased separately.

SOCIAL MEDIA PORTFOLIO RIGHTS:

Urban Edge Printing & Design Co. reserve the right to photograph or display completed projects on our website, social media platforms, and marketing materials as examples of our work. We will never share confidential customer information without permission.